Dear Valued Customer,
Payment is a crucial step in establishing a successful partnership. Based on the characteristics of our products and the international trade practices outlined in Incoterms® 2020, we have established the following payment terms:
1. Order Amount ≤ $10,000
Upon receiving 100% prepayment, we will arrange production and ensure timely delivery. All custom product orders are subject to this term.
2. Order Amount > $10,000
Depending on different international trade terms, the following payment plans apply:
Thank you for your understanding and support of our payment terms. We are committed to being a trustworthy supplier and strive to live up to the trust of every customer. We look forward to a long-term partnership and mutual success!
If you have any questions regarding payment, please email us at [email protected] or contact our team for confirmation.
This page was last updated on January 31, 2025
Answering your questions, alleviating your payment concerns, and ensuring a smooth and secure cooperation
Since the global economic fluctuations intensified in 2023, we shifted towards focusing on stable operations. Ensuring the stable operation of our factories is essential to guarantee on-time delivery for all orders. If a factory encounters issues due to excessive fake orders, it could affect the order quality of other customers, or even result in undelivered goods, causing significant losses to other clients.
To protect the interests of all customers, our cooperating factories implemented a "deposit before production" policy starting from January 1, 2024. This measure ensures that factories have sufficient working capital to maintain stable operations, ensuring that every order is delivered on time and avoiding systemic risks caused by the actions of a few customers.
The shelf life of RTV-2 silicone raw materials is limited, and over time, the materials may thicken (a natural property of the product). Since each customer’s product specifications differ, if customers who haven’t paid the deposit delay or cancel their orders, the factory might need to transfer aged products to other customers. This not only increases the factory's management costs but also potentially affects other customers' interests. This is an important consideration when we evaluate our partner factories.
If the deposit is not paid on time, we will not be able to start production, and the order delivery will be delayed accordingly. Additionally, if the deposit is not paid by the agreed date and the market price of raw materials increases, a new contract may need to be signed.
For overdue balance payments that exceed the notified deadline, we will consider it as abandonment of goods, and we will handle the goods ourselves to avoid incurring large costs at the port, preventing further complications.
Note: Since international payments usually take a few days to process, we base the payment confirmation on the actual receipt time by our company. The payment slip provided by the customer serves only as a notification and is not considered the final confirmation.
Once your payment is made, we will provide transparent order tracking. You can request on-site photos of the production process at any time or connect with our team via video call to monitor the progress. After delivery, we will provide a complete tracking number or other related documents to ensure that you can always stay updated on the shipping status.
Multiple payment methods to ensure smooth cooperation
Telegraphic Transfer is a globally accepted international payment method, especially suitable for large transactions. The buyer directly transfers funds to the seller's account through the bank.
Digital payments are convenient and instantaneous transaction methods, ideal for small-scale payments and fast settlements globally. We have activated several popular digital payment tools.
Western Union is a widely used cross-border payment method. It is especially suitable for stable partnerships or situations where other payment options are limited.
We operate stores on multiple well-known e-commerce platforms. You can make payments directly through these platforms and enjoy their secure transaction guarantees.
Important Reminder: To prevent fraudsters from misusing our company’s reputation, please verify the latest account information on our website before making payments, or contact our team for confirmation.
We have established a standardized service process and have a dedicated team to keep you up to date from start to finish.
Discuss project requirements and select suitable products.
Provide quotation, packaging, transportation and other solutions.
Test our products and services with sample orders.
Negotiate the payment method according to the order.
Make proforma invoice according to purchase order.
Production according to order requirements on time and quality.
Transport the goods to the place designated by the customer.
Listen to feedback and provide product solutions.